In workers’ compensation, the course of a claim is determined by the stakeholders who touch it the most: the injured worker and the claims professional. They are both there every step of the way, walking through the complex and often daunting workers’ comp process. At Healthesystems, we aim to make this process better by providing an informed, connected, and simplified digital experience for injured workers and their claims teams.

In a world inundated with portals, platforms, and apps, we know that user experience is key to garnering greater adoption. A positive user experience translates to a positive claims experience, which means claims professionals can more efficiently do their jobs and injured workers can more easily get on the road to recovery and back to work.

We know that injured workers can find it confusing to navigate the workers’ comp system. In fact, industry professionals and injured workers themselves cite this as a major barrier to recovery. Injured workers need the right information, right at their fingertips, to become engaged in their own care. Our mobile capabilities – from simple text messaging to a robust mobile app – give them an easy way to find information and communicate with claims teams.

Through our mobile app, we empower injured workers to access their benefits information, important documents, and helpful tools right in their smartphones in real time. It’s a digital experience that meets today’s communication preferences and brings injured workers out of the fax age. Injured workers can even customize their experience, from choosing preferred methods of communication to preferred languages.

We create an exceptional experience for injured workers by:

Quickly action medical referral and authorization activity with intuitive step-by-step workflows

Easily prioritize information with customizable user preferences

Confidently make decisions with right-time embedded clinical guidance

Through our digital engagement solutions, claims professionals and injured workers can communicate directly with one another in a seamless, integrated experience.

Using our mobile app, injured workers can complete documents and send messages to claims teams. In turn, claims professionals can easily access this information and use it to build relationships with injured workers by providing outreach and intervention. For example, they can prompt the scheduling of appointments or check in to see how the injured worker is feeling.

The benefits of an integrated digital experience can include: