Tag: patient experience

October 7, 2020
3 Stakeholder Research Findings That Can Improve Patient Experience and Program Outcomes

User research indicates that patients face difficulty with the intake process, getting key claim information, and more.

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October 1, 2020
3 Stakeholder Research Findings That Can Improve Patient Experience and Program Outcomes

When developing effective claims programs for workers’ comp, a finely tuned user researchprocess is a crucial tool in ensuring that stakeholders across the board all benefit from the solutions that are implemented.

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