Risk and Insurance® magazine recently held a Q&A session with Kristine Kennedy, Healthesystems’ Senior Vice President of Product Innovation & Strategy, about how digital communication tools and emerging technologies are changing the landscape of workers’ comp.
The Q&A session discusses the importance of meeting injured workers where they are through a blend of high-touch and low-touch engagement touchpoints, the rise of AI in claims management, and how empathy plays a crucial role in improving outcomes. Specifically, the article dives into:
- Using data insights to understand when, where, and how to interact with injured workers
- Demonstrating patient empathy throughout organizations to connect workers’ comp professionals to the injured worker experience and help simplify the claims process
- Using AI to identify high-risk or high-complexity claims
- Cybersecurity best practices
- And more
Read the article in full at Risk & Insurance online for the full Q&A session.
