Tag: patient

June 5, 2021
Empowering the Patient as a Mitigator of Claims Complexity

How to leverage the patient’s influence over care outcomes.

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December 8, 2020
The Patient Experience in Perspective: Applying Empathy to the Work Comp Claims Process

Navigating the workers’ comp process can be daunting for patients, and empathy can go a long way in improving outcomes.

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October 7, 2020
3 Stakeholder Research Findings That Can Improve Patient Experience and Program Outcomes

User research indicates that patients face difficulty with the intake process, getting key claim information, and more.

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October 1, 2020
3 Stakeholder Research Findings That Can Improve Patient Experience and Program Outcomes

When developing effective claims programs for workers’ comp, a finely tuned user researchprocess is a crucial tool in ensuring that stakeholders across the board all benefit from the solutions that are implemented.

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April 8, 2019
Patient Engagement is Personal: How to Help Injured Workers Help Themselves

Patient engagement can lead to better health outcomes, but not all engagement strategies are equally effective.

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April 7, 2019
The Impact of the Changing Workforce

The workforce is aging, getting younger, and gaining more women, all at once. What does that mean for claims management?

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