August 23, 2023

3 Ways the Digital Experience Can Drive Meaningful Engagement for Injured Workers

WorkCompWire recently featured Healthesystems in a Partner Post that focuses on how digital capabilities can enhance injured workers’ experience navigating workers’ comp.

Getting injured is always an unpleasant experience at the very least, and traumatic or debilitating in some instances. But it can be especially difficult for those who injure themselves on the job. On top of being out of work and in discomfort, pain, or worse, injured workers must navigate the often-complicated workers’ comp system that handles their care. If they don’t have enough guidance, figuring out this complex process can be overwhelming, frustrating, even demoralizing.

In fact, injured workers’ unfamiliarity with the workers’ comp system has been the number one barrier to their recovery for the past three years. That’s according to the 2023 Workers’ Comp Industry Insights Survey Report, which is based on a survey of 500 stakeholders across workers’ comp. The report highlights the fact that technology is an important factor in easing the workers’ comp journey for injured workers.

Why does this matter? Because having a positive claims experience is strongly associated with a successful, expedient recovery and return to work. Conversely, a negative experience can lengthen claim duration and increase complexity, as well as contribute to an injured worker’s decision to engage an attorney.

Technology is one way to help injured workers navigate the daunting workers’ comp system…

Read the article in full at WorkCompWire.

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